Every step pattern · decision
Check the customer PO number or order reference is present and valid
Checking a reference exists is a rule. Chasing the customer for a missing one is an exception, and a separate step.
- As it is usually written
- Check the customer PO number is on the order before processing
- What you lose if it is handed over
- Little. A reference is present or absent, and it matches a known format or it does not.
- First move
- Log every order with the reference check result, and route orders with no reference to the exception step rather than holding them silently.
What it is evidence for
Clause references taken from the published standards; each code links to its framework.
Decisions with no written rule ISO 9001:2015 7.1.6 · ISO 9001:2015 7.5.1 · ISO 9001:2015 8.1 · ISO 9001:2015 8.5.1 · ISO/IEC 42001:2023 A.9.4 · ISO/IEC 42001:2023 A.6.2.2
ISO 9001:2015 7.1.6 Organizational knowledge
The organization identifies the knowledge its processes need to run and to make products and services conform, keeps that knowledge, and makes it available as far as needed. When needs and trends change, it looks at what it knows already and decides how it will obtain, or gain access to, the further knowledge and updates it needs. Organizational knowledge ma...
ISO 9001:2015 7.5.1 General
The QMS holds two kinds of documented information: what the standard itself requires, and whatever else the organization decides it needs for the system to be effective. How much is needed varies with the organization's size, the kind of activities, processes, products and services it has, how complex its processes are and how they interact, and how competen...
ISO 9001:2015 8.1 Operational planning and control
The organization plans, carries out and controls the processes required to meet the requirements for supplying its products and services and to put into effect the actions from clause 6. It does so by identifying the requirements for those products and services; setting criteria both for the processes and for accepting the products and services; identifying ...
ISO 9001:2015 8.5.1 Control of production and service provision
Production and service provision are carried out under conditions the organization keeps controlled. Where they apply, these include: documented information that defines the characteristics of the products, services or activities and the results to be reached; monitoring and measuring resources that are suitable, available and used; monitoring and measuremen...
ISO/IEC 42001:2023 A.9.4 Intended use of the AI system
The organization shall ensure that the AI system is used according to the intended uses of the AI system and its accompanying documentation.
ISO/IEC 42001:2023 A.6.2.2 AI system requirements and specification
Requirements and specifications shall be defined for new or substantially modified AI systems, including responsible AI requirements.
Hand-overs at the end of the process with nothing after them ISO/IEC 42001:2023 A.9.2 · ISO/IEC 42001:2023 A.9.3 · ISO/IEC 42001:2023 A.6.2.5 · ISO/IEC 42001:2023 A.6.2.6 · ISO/IEC 42001:2023 A.6.2.8 · ISO/IEC 42001:2023 A.5.4 · ISO 9001:2015 8.5.1
ISO/IEC 42001:2023 A.9.2 Processes for responsible use of AI systems
The organization shall define and document processes for the responsible use of AI systems, including processes for the use by employees of AI systems provided by third parties.
ISO/IEC 42001:2023 A.9.3 Objectives for responsible use of AI system
The organization shall identify and document objectives to guide the responsible use of AI systems.
ISO/IEC 42001:2023 A.6.2.5 AI system deployment
The organization shall document a deployment plan and ensure requirements are met before deployment.
ISO/IEC 42001:2023 A.6.2.6 AI system operation and monitoring
AI systems shall be operated and monitored according to organizational and operational requirements throughout their lifetime. Operational guidance shall be available to operators.
ISO/IEC 42001:2023 A.6.2.8 AI system event logging
Event logs shall be generated and recorded during AI system operations to enable monitoring, accountability, and incident investigation.
ISO/IEC 42001:2023 A.5.4 Assessing AI system impact on individuals or groups
The organization shall assess and document the potential impacts of AI systems to individuals or groups of individuals throughout the system's life cycle.
ISO 9001:2015 8.5.1 Control of production and service provision
Production and service provision are carried out under conditions the organization keeps controlled. Where they apply, these include: documented information that defines the characteristics of the products, services or activities and the results to be reached; monitoring and measuring resources that are suitable, available and used; monitoring and measuremen...
Do this for your whole process
Paste the steps of the process this belongs to and get this classification for every line at once, with the delegation map, the findings and the clauses the register is evidence for. First 12 steps free, no account.
Classify my processDecide whether to backorder, substitute or cancel a line · Check for duplicate orders or duplicate entries